REVISTA LOGÍSTICA y TRANSPORTE - 26/05/2017
Oferta de empleo: Delivery Experience Manager - Responsable de Transporte.

Empresa: Zooplus España.
Ubicación: Madrid.
Salario: No disponible.

Experiencia mínima: al menos 3 años
.
Tipo de oferta: indefinido, jornada completa.

Descripción

Zooplus AG is the leading e-commerce for pet food and pet supplies in Europe, with a team of more than 400 interdisciplinary specialists from more than 40 countries. For our fast-growing business we are looking for an exceptional candidate based in our Madrid office to fulfill the role as Operations Manager. Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our office is located at the heart of Madrid and has excellent infrastructure links.

What you will be responsible for:

· Boost customer experience through the improvement of operations and delivery quality in the Spanish market, reporting to the Country Manager.
· Monitor competitor´s delivery standards, to ensure always a best-in-class offer to zooplus customers.
· Assist Customer Care with service issues and identify potential improvements.
· Serve as first point of contact for communication with DSP's and internal operations departments.
· Measure, monitor and optimize the service performance and customer satisfaction, leading to improvement opportunities related to internal operations and DSP´s (on-time delivery, quality and value-added benefits).
· Participate in development of the existing transportation services and assume ownership of the implementation of market specific initiatives.


Tipo de industria de la oferta: Venta al por menor
Categoría: Compras, logística y almacén - Distribución y logística

Nivel: Empleado/a
Número de vacantes: 1

Requisitos
Estudios mínimos: Licenciatura - Administración y Dirección de Empresas
Experiencia mínima: Al menos 3 años
Conocimientos necesarios
- Transporte
- Logística
- Mensajería
- Negociación
- Análisis
- Inglés
- Marketing
- Ecommerce.

Requisitos mínimos
· University degree in business required, ideally with a focus on Logistics.
· At least three years of relevant experience in logistics services especially with courier / express delivery.
· Extensive experience in negotiating and implementing new DSP's
· Knowledge of legal regulations.
· High analytical competence and advanced IT skills including MS Excel/Access.
· Solving and result-oriented way of working, and basic knowledge in project management.
· Fluent in English, with excellent written and verbal communication skills.
· Willingness to travel.

Puede inscribirse en esta oferta aquí.

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